Refund policy
At Popange, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility:
You may request a return if:
The product is unused, unworn, and in its original condition.
The product is returned with its original packaging, tags, accessories, and included items, where applicable.
The product is not damaged due to misuse, improper handling, or normal wear and tear.
Your return request is submitted within 7 DAYS of receiving your order.
You provide your order number and any information or photos or unboxing product video reasonably required to process the request.
Products that do not meet these conditions may not be eligible for return.
To start a return, please email us at support@popange.com with your order number and reason for return.
Return Timeframe:
Return requests must be submitted within 7 DAYS of receiving your order.
Once approved, the product must be shipped back within 7 DAYS of approval.
Returns initiated after 7 DAYS may not be accepted.
Refund Process & Timing:
Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund on your e-mail.
Approved refunds will be processed to your original payment method.
Refunds are typically completed within 14 DAYS after approval.
Please note that banks or payment providers may take additional time to reflect the refund.
Shipping charges, if applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or otherwise faulty product.
Exchanges:
We prioritize exchanging the item over refunding, wherever possible.
If you would like to exchange an item, please contact us at support@popange.com within 7 DAYS of delivery with proper reason.
If the requested replacement is unavailable, a refund will be issued instead.
Damaged or Defective Products:
If you receive a damaged, defective, or incorrect product:
Please contact us within the same day of delivery.
Please provide clear photographs, unboxing videos and before use videos of the product and the packaging along with your order number.
After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
For products damaged during delivery, please contact us as soon as possible so we can investigate and assist you promptly.
Non-Returnable Items:
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
These may include:
Personalized or customized products
Products marked as non-returnable on the product page
Used products that cannot reasonably be resold for hygiene or safety reasons
Products damaged through misuse or improper handling
Any other items specifically excluded from returns at the time of purchase
Return Shipping Costs:
For a return due to change of mind, incorrect size/selection, or other reasons not caused by our store, the return shipping cost may be the customer's responsibility.
If the return is because you received a damaged, defective, or incorrect product, our team will review the issue and, where applicable, cover or reimburse reasonable return shipping costs.
How to Request a Return:
To start a return or exchange, contact us at:
Email: support@popange.com
Please include your order number, the product you wish to return, and the reason for your request.
Our customer support team will review your request and guide you through the next steps.
Our Commitment
At Popange, We want every order to be a positive experience. If something doesn't go as expected, please reach out to us—we'll do our best to find a fair and reasonable solution.
Thank you for shopping with Popange.